Don Knapp is director of content marketing at Tendo Communications, a B2B content and UX agency based in San Francisco. He has more than 20 years of experience in content strategy, digital marketing, ...

B2B marketers can tap into subject matter experts by building strong relationships, setting clear expectations and ...

The annual holiday shopping season is the perfect time to build trust and loyalty through exceptional customer care.

History often repeats itself, but the AI story is now too consequential to take a backseat again as Trump returns to the ...

Bucher + Suter, a leader in contact center solutions, has announced a partnership with Upstream Works, a provider of omnichannel and AI contact center solutions. This collaboration enhances Bucher + ...

Celebrus, a leader in first-party data capture and identity resolution, and Optimizely, the leading digital experience platform provider, have announced a strategic partnership to set a new standard ...

Brands can now use video, data enrichment, and AI-powered capabilities to create interactive, hyper-personalized experiences and uncover deeper insights SAN FRANCISCO, Nov. 14, 2024 /PRNewswire/ -- ...

AI-powered search engines are challenging traditional search solutions and forcing marketers to rethink SEO strategies and how they engage users.

Oriented, Adaptive and Autonomous DÜSSELDORF, Germany & SAN FRANCISCO—--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of Agentic ...

Report also reveals a shift in marketers' views of AI as a job creator along with widespread plans to increase AI spending in 2025 Marketers' optimism about AI continues to grow, with 80% reporting ...

Your sales reps want and your marketing team needs clarity on ICPs and Persona to target the right people, at the right ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.