The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Carnival Cruise Line has addressed an unusual early return for Carnival Celebration and why onboard operations were changed.

Carnival Panorama is home again following her unique transpacific cruise after her dry dock in Singapore. Where is she ...

Carnival Brand Ambassador John Heald recently took to Facebook to share some commentary about the most popular menu items ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

Carnival Brand Ambassador John Heald recently took to Facebook to share some commentary about the most popular menu items ...

Carnival Brand Ambassador John Heald usually starts his work day with a jovial post — unless that's not appropriate. With Hurricane Milton looming across Florida and tens of thousands of the ...

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...

After facing a series of technical challenges between August and September, the Carnival Vista recently developed new ...

Carnival Cruise Line, through its Brand Ambassador John Heald, acknowledged the uncertainty surrounding the storm’s exact path but emphasized that passenger safety remains the top priority.